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pstrongAbout the project /strong /ppAt Octagon Professionals, we foster genuine connections between talent and organizations. We are currently partnering with a high-profile cultural and multimedia centre in The Hague dedicated to European history and democracy. The expected start date is March 2026. /ppbr/ppWe are seeking an experienced strongTeam Lead /strong to oversee the Visitor Experience department. In this role, you will be the operational anchor, ensuring your team performs with the highest level of personal attention and professionalism. /ppbr/ppstrongYour Role /strong /ppAs a Team lead you will move beyond day-to-day hosting to managing the performance and logistics of the floor team. You are responsible for maintaining high standards of service in a complex, interactive environment. /pulliOversee daily floor operations, ensuring the exhibition space and cinema run smoothly and efficiently. Monitor visitor flow and coordinate immediate responses to operational hiccups. /liliLead, mentor, and roster the Visitor Experience Hosts. Conduct briefings, manage shift handovers, and ensure the team is aligned with service protocols. /liliEnsure the team effectively facilitates interactive media and role-play learning sessions. Handle complex visitor inquiries or escalations with a solution-oriented mindset. /liliCoordinate the reception and flow of scheduled school groups and delegations, ensuring a seamless experience from arrival to departure. /liliAct as the shift lead for safety procedures, overseeing evacuation protocols and ensuring the security of the premises during opening and closing. /li /ulpbr/ppstrongYour Profile /strong /ppYou are a professional and helpful leader who balances approachability with authority. You thrive in international business environments and understand the nuances of cultural diplomacy. /pulliProven background as a Team Lead, Floor Manager, or Supervisor in high-volume hospitality, cultural institutions, or visitor attractions. /liliUniversity or HBO-level qualification. /liliFluent in Dutch and English (C1/C2) is strictly required; additional European languages are a distinct advantage. /liliStrong leadership capabilities, experience with rostering/scheduling, and the ability to remain calm in busy situations. /liliYou have an open mind and an entrepreneurial spirit, always looking to improve yourself and the service quality. /liliExperience in a visitor-facing role (museum, gallery, cultural centre, education, hospitality or events) is a plus. /liliAbility to remain calm and courteous in busy situations. /liliExposure in European affairs, public communication, or cultural and educational projects. /liliExcellent interpersonal and communication skills, with confidence in speaking to groups. /li /ulpbr/ppstrongWorking hours /strong /ppThe centre will be open to the public from strongMonday to Friday (09:30–17:30) /strong and strongSaturday (10:00–17:00) /strong. /ppStaff will work on a strongrotating schedule /strong. /ppbr/ppstrongWhat We Offer /strong /ppYou will be part of a motivated team supporting the launch of a new cultural and educational space in The Hague. Octagon offers: /pulliA modern, inclusive and collaborative work environment. /liliFull training and onboarding provided upon commencement. /liliOpportunities to develop skills in culture, communication and visitor engagement. /liliA competitive remuneration package. /li /ulpbr/ppstrongAbout Octagon Professionals /strong We are mostly immigrants and expats ourselves, so we understand the international landscape. We work with an open mind to find the right people at the right time. /ppbr/ppstrongInterested? /strong Apply now to discuss how your leadership can enhance the visitor journey. /ppbr/ppstrongemPrivacy Notice: /em /strongem In order to apply for this vacancy you must submit your personal information to Octagon Professionals. Octagon Professionals will collect, use and process your personal information as mentioned in our Privacy Policy. Our policy and processing of your personal information is compliant with the GDPR. /em /p