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ph3Overview /h3pbSalesforce EU Admin Support Lead /b role at bDLL /b. The Salesforce Support Administrator leads the Salesforce maintenance and support team, ensuring smooth daily operations of the CRM platform. This role is responsible for managing incidents, maintaining SLAs, and applying ITSM best practices to deliver high-quality support services. /ph3Responsibilities /h3ulliLead the Salesforce support team in day-to-day operations and incident resolution activities. /liliMonitor and manage incoming support requests, ensuring timely resolution in line with defined SLAs. /liliApply ITSM best practice principles to manage incidents, problems, and service requests effectively. /liliMaintain system health, perform routine tasks / checks, and ensure data integrity. /liliCollaborate with stakeholders to identify and implement continuous improvements in support processes. /liliProvide technical guidance and mentorship to junior support staff. /liliCoordinate with Salesforce developers and business analysts for issue escalation and resolution. /liliDocument support procedures and maintain a knowledge base for recurring issues. /li /ulh3Qualifications /h3ulliRelevant Salesforce Admin (or Developer) certification /liliExperience in leading support teams or managing service delivery in multi-national environments. /liliExperience with change control and release management processes in Salesforce environments. /li /ulh3Extras /h3ulliExperience with Gearset and CI/CD pipelines /liliExperience with ServiceNow /li /ulh3Benefits Wellbeing /h3ulliTwo working days per year volunteering for a local charity. /liliHealth and Wellness program including healthy food, free health checks, and vitality activities. /liliFlexible hours with possibility to work from home /liliCareer development opportunities: online learning, member development programs. /li /ulh3Our Wellbeing /h3ulliConnection – Build meaningful connections with other DLL members /liliHealth – Manage mental, emotional and physical health /liliFinance – Learning opportunities to achieve personal financial health /liliLifestyle – Maintain balance between work and life priorities /li /ulh3Good To Know /h3ulliDeadline for application: September 30th (deadline may close sooner if a high number of applications are received) /liliThe selection process may involve an assessment. /liliApplications via email will not be reviewed. Please apply online via our career website. /liliDLL’s referral program applies /liliFor more information, contact our Talent acquisition partner via the provided contact on the career site. /li /ulpDLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. /ph3Seniority level /h3ulliMid-Senior level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliInformation Technology /li /ulpReferrals increase your chances of interviewing at DLL by 2x /ppGet notified about new Salesforce Administrator jobs in Eindhoven, North Brabant, Netherlands. /p /p #J-18808-Ljbffr