Functieomschrijving

ph3Delivery Consultant – Cybersecurity, Cloud Infrastructure at Levy Professionals /h3 pWe are looking for a dynamic and experienced bSalesforce Service Admin Lead /b to champion the health, maintenance, and support of our entire CRM platform. This is a critical leadership role focused on deploying proven ITSM methodologies to achieve and sustain buninterrupted system excellence /b across our European operations. /p h3Success Metrics /h3 ul liAchieve and consistently surpass all defined bService Level Agreement (SLA) targets /b for timely incident resolution and service request completion. /li /ul h3Your Impact: Leadership Optimization /h3 pAs the bSalesforce Service Admin Lead, EU /b, you will be the core driver responsible for boptimizing the performance and daily workflow of the Salesforce support team /b. This includes strategic incident management, strict enforcement of service agreements, and leveraging ITSM principles to guarantee best‑in‑class support services. /p h3Key Responsibilities /h3 ul libService Delivery Oversight: /b Lead and direct daily team performance, accelerating the resolution of critical incidents and managing the queue of incoming support requests to ensure every ticket is closed within defined SLAs. /li libProcess Governance: /b Act as the ITSM champion, applying best practice principles to expertly manage the full lifecycle of all incidents, problems, and service requests. /li libPlatform Stewardship: /b Maintain rigorous system health by performing routine checks, vigilantly ensuring data integrity across the platform, and proactively partnering with stakeholders to implement continuous, scalable process improvements. /li libTeam Growth Coordination: /b Facilitate technical growth by offering hands‑on guidance and bmentorship to junior support staff /b, while simultaneously serving as the key coordinator for seamless issue escalation to developers and business analysts. /li libKnowledge Management: /b Build and manage the official knowledge base, ensuring all support procedures are thoroughly documented to empower the team and streamline future resolutions. /li /ul h3Who You Are /h3 pYou possess a strong customer‑oriented mindset, excellent communication skills, and a proactive approach to problem solving. /p h3Your Experience /h3 ul liYou hold a bSalesforce Admin (or Developer) certification /b. /li liYou have significant, proven experience in leading support teams or managing high‑stakes service delivery within multi‑national corporate environments. /li liYou possess hands‑on experience implementing and managing robust bchange control and release management /b processes within Salesforce ecosystems. /li /ul pSeniority level: Mid‑Senior | Employment type: Full‑time | Job function: Information Technology | Industry: Banking /p /p #J-18808-Ljbffr