Functieomschrijving

The Operations Coordinator plays a key role in ensuring that all operational processes related to global retail customers run smoothly and efficiently. This is a highly hands-on position with full ownership over the retail operations flow—from order processing and inventory management to product data and customer communication.You will work closely with Sales, Marketplace Operations, and logistics partners to ensure a seamless customer experience and scalable operational processes.br /strongOrder Processing Logistics /strongulliProcess retail orders within one business day /liliCoordinate with warehouses on packaging, assembly, and display requirements /liliManage transport, international shipments, and customs documentation /liliHandle invoicing after delivery /liliMonitor order progress and resolve issues proactively /li /ulstrongInventory Management /strongulliManage stock levels across warehouses in the Netherlands, Germany, the UK, and other markets /liliCollaborate with Sales and Marketplace teams to determine optimal stock levels /liliSupport new customer onboarding and product launches /li /ulstrongProduct Data Systems /strongulliCreate and maintain product data in systems such as Exact Online and GS1 /liliEnsure accurate synchronization with platforms like Markant and Atrify /liliManage article numbers and ensure correct data in customer systems /li /ulstrongRetailer Relationship Management /strongulliAct as a key contact for retail customers /liliCommunicate professionally and solution-oriented (including German-speaking clients) /liliSupport with logistical and commercial inquiries /liliSend product samples and maintain ongoing relationships with key stakeholders /li /ulstrongStock Control /strongulliOrganize and oversee stock counts in warehouses /liliAnalyze discrepancies and ensure follow-up actions /li /ulstrongProcess Improvement /strongulliIdentify inefficiencies in order processing, inventory, and data flows /liliImplement improvements to increase speed, accuracy, and scalability /li /ulSystems ToolsulliFamiliarity with systems such as Exact Online, GS1, EDI, or similar /liliExperience with ERP systems (e.g., SAP is a strong plus) /liliAbility to quickly learn and adapt to new tools /li /ulLanguagesulliFluent in German and English (C1). Required for communication with retail partners /liliDutch is a plus /li /ulbr /br /H3Requirements /H3The company culture is entrepreneurial, informal, and highly ownership-driven:ullistrongOwnership Responsibility /strong – Employees are trusted to manage their own scope without micromanagement /lilistrongProactivity Hands-On Mentality /strong – This is a “doer” environment where execution matters as much as ideas /lilistrongFlat Structure Fast Decisions /strong – Minimal hierarchy, short communication lines, and quick execution /lilistrongNo Politics, High Trust /strong – A transparent culture where collaboration and authenticity are key /lilistrongGrowth Mindset /strong – Employees contribute directly to company success and benefit from its growth /lilistrongInternational Ambitious /strong – A diverse team working closely with global partners and customers /li /ulbr /H3Benefits /H3ulliHybrid Work Model: Typically 2 days remote after onboarding /liliOffice Location: Easily accessible by train from major cities /liliTeam Size: ~10–12 people, international and close-knit /liliStart Date: ASAP /liliMarket-rate salary (starting around €3,500/month, flexible depending on experience) /lili28 holiday days + 8% holiday allowance /liliPerformance-based bonus (up to one extra month salary) /liliParticipation in company value growth (long-term incentive) /liliFlexible working environment with strong trust culture /li /ulH3Application Procedure /h3If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our a privacy commitment /a and a terms and conditions /a. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, a click here /a to read more.