Functieomschrijving

Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We're a small but rapidly growing company, which means there's lots of room for growth and learning opportunities abound!

Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.

This is an on-site position in the Netherlands

The Junior IT Support Engineer is responsible for providing first-line and second-line IT support for global end-user devices and network systems. The role ensures stable, secure, and efficient IT operations by resolving incidents, supporting infrastructure, and contributing to continuous improvement of IT services.

Primary Responsibilities

Provide timely and effective IT support to end users across multiple locations

Manage and resolve incidents, ensuring accurate documentation and escalation where required

Support the deployment, configuration, and maintenance of endpoint devices and IT infrastructure

Maintain and support core IT systems, networks, and security solutions

Contribute to IT service improvements and infrastructure optimization

Ensure adherence to IT processes, procedures, and security standards

Collaborate with internal teams and external partners to ensure service continuity

Specific Tasks

Respond to support queues and document incidents in line with ITIL processes

Troubleshoot hardware, software, and network-related issues and provide effective solutions

Escalate unresolved issues to senior IT teams and external vendors where necessary

Configure, image, and deploy laptops and desktops

Administer Active Directory (user management, security groups, login scripts)

Manage endpoint devices using tools such as Intune and SCCM

Support remote management and collaboration tools (e.g., Microsoft Teams)

Maintain and support infrastructure systems (VMware, storage systems, backups, firewalls)

Perform system updates, firmware upgrades, and change management activities

Support cloud environments (Azure and AWS) and identity solutions (SSO, Azure AD, SAML)

Assist in maintaining LAN/WAN infrastructure and network equipment

Monitor and maintain IT asset inventory and documentation

Collaborate with senior IT engineers on system improvements and projects

Ensure compliance with security policies, including VPN and Zero Trust access principles

Education

College diploma in IT or related field, or equivalent work experience

Additional Training

Certifications such as A+, MCP, Network+, or CCNA are considered a plus

Experience

2+ years of experience in IT support within a multi-site or global environment

Experience with Microsoft 365, including Teams, Azure Active Directory, and EMS

Experience with endpoint management tools such as Intune and SCCM

Experience with Active Directory and identity management systems

Basic knowledge of networking concepts (LAN/WAN)

Experience with Windows Server environments

Familiarity with cloud platforms (Azure and/or AWS)

Experience working within ITIL frameworks

Personal Skills

Strong problem-solving and analytical skills

Customer-oriented mindset with a focus on service quality

Good communication skills (verbal and written)

Ability to manage multiple tasks and prioritize effectively

Structured and process-oriented working style

Team player with the ability to collaborate across functions

Self-motivated with attention to detail

Ability to work independently and take ownership

Flexibility to participate in on-call rotations and work outside standard hours

Willingness and ability to learn new technologies and continuously improve

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