Functieomschrijving

Hannover Re - as a global reinsurer, we assume risks from other insurance companies and jointly develop new products. Every day, around 3,500 experts from a variety of disciplines around the world contribute their know-how and passion for their profession to strengthen and expand our outstanding market position. Because we work differently with safety, we are one of the most profitable reinsurance groups in the world. Join our IT Information Technology - IT Global Service Desk department at our Hannover site on a 24-month, full-time, temporary basis with immediate effect as. IT Helpdesk Specialist for First Level Support. Your tasks As part of the team, you will take incidents as well as service and information requests that reach you via various media (phone, email, ticket system). Control, monitor and process incidents. Forwarding of incidents (subsequent incident levels) and monitoring of fault clearance. Completion of 1st level tasks within the defined scope. Pro-/Reactive performance monitoring and resulting incident handling. Regular review of system status Creation and maintenance of information in the global knowledge base. Processing service requests and carrying out the associated, necessary clarifications in the event of an error. Appropriate documentation of service requests as well as communication with the user:s in the context of the request fulfillment process. Your profile Professional experience in the service sector, for example in a service-oriented IT area. Broad background knowledge, for example, through professional training in the IT or hotel/tourism environment. Knowledge in handling service management tools, preferably ServiceNow. Knowledge of client operating systems, IT networks and IT processes desirable. Hardware knowledge German and English at a business fluent level (C1/C2) Personally, you convince with your strong service mentality as well as a high willingness to cooperate and a very good communication style. If you also bring analytical thinking skills, an independent approach to work as well as a high willingness to learn and the ability to work in a team, you are exactly right with us Our offer Atmosphere: With us, you will encounter an international working environment with short decision-making paths, an open feedback culture and a togetherness that is characterized by appreciation and helpfulness. Performance: A structured induction, flexible working hours, benefits above the standard pay scale as well as contemporary offers for personal development, health management and work-life balance are just some of our benefits. Perspective: You bring your technical and methodological expertise with you and we offer you new impulses and the opportunity to further develop your potential. Room for innovative ideas and their implementation included If you too would like to work differently with certainty, apply simply and securely via our application portal, quoting the reference number 1043. You can find out more about our working environment, your entry options and development opportunities at. hannover-rueck.jobs