Functieomschrijving

As a Customer Success Agent, you act as the primary contact for the German real estate agents. You assist them with their day-to-day activities, respond to questions about ongoing projects, provide guidance on products, and ensure they receive timely, knowledgeable, and solution-focused support.br /ulli Support with booking and coordinating appointments with our photographers /lili Advise clients on additional products such as video and 360° tours /lili Handle adjustments and changes to existing orders /lili Answer client questions about the completion and delivery of image materials /lili Proactively think along with clients about the best way to present and market their properties /lili Follow up on warm leads generated by marketing or account managers /lili Contact interested real estate agents by phone, prepare and send offers, and maintain records in Salesforce /lili Coordinate appointments and support new business initiatives /lili Identify opportunities during client conversations and address them in a natural, consultative way /lili Collaborate with Sales, Operations, and Marketing to support customer satisfaction and growth in the German market /li /ulH3Requirements /H3ulliExcellent strongGerman /strongskills, both written and spoken (native or C2 level) /liliGood strongEnglish /strongskills for internal communication; Dutch is a plus /liliYou are available strong32 – 40 hours /strong per week /liliExperience in customer service or a similar customer-facing role /liliEnjoyment of phone-based customer interaction, including actively following up on leads /liliA service-oriented mindset combined with strong commercial awareness /liliWell-organized, reliable, and detail-oriented /liliProactive working style with a pragmatic “get it done” mentality /li /ulH3Benefits /H3ulliThe position starts with a 7-month or one-year contract, with the possibility of a permanent contract based on satisfactory performance /liliPension scheme /lili20 vacation days, plus the option to purchase 7 additional days (based on full-time employment) /liliHybrid working arrangement from home and at the office in Eindhoven /liliHome office allowance for remote working days /liliTravel reimbursement for commuting by car /liliWork in a dedicated and motivated team /liliA dynamic and ambitious company with short decision-making processes and room for initiative /liliA modern office in Eindhoven /liliRegular team events and company activities /liliDevelopment opportunities within a growing company /li /ulH3Application Procedure /h3If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our a privacy commitment /a and a terms and conditions /a. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, a click here /a to read more.