Functieomschrijving

strongWhat will you do? /strongbr /As a Customer Service Coordinator, you will be a pivotal part of our organization, ensuring the seamless management of service requests for laboratory equipment across hospitals, universities and pharmaceutical organizations in Europe.br /Your primary focus will be on customers from the DACH region (Germany, Switzerland, and Austria).br /strongCustomer Service Management /strong:ulliRespond to customer service requests promptly and professionally. /liliCreate and manage service calls in our King software system. /liliCoordinate service visits, ensuring efficient scheduling and communication between customers and engineers (the engineers are based in the UK, France and Germany). /liliArrange all necessary logistics for service visits. /li /ulstrongOrder Processing /strong:ulliVerify and process new orders in collaboration with the sales team and customers. /liliAccurately enter order data into the King software package. /liliEnsure all relevant order information is communicated to the financial department for invoicing purposes. /li /ulstrongCommunication /strong:ulliMaintain clear and effective communication with customers, providing updates and handling inquiries. /liliCoordinate with engineers to ensure they have all necessary information for service visits. /liliLiaise with internal departments to ensure smooth processing and delivery of services. /li /ulbr /H3Requirements /H3strongWho are you? /strongulliA degree in Business Administration, Logistics, or a related field is preferred. /lilistrongPrevious experience in planning and a service coordinator customer service role is a must /strong /liliExperience in the DACH region market is a must /liliProficiency in German and English (mandatory). Understanding of Dutch is an advantage. /li /ulstrongTechnical Skills /strong:ulliExperience with King software package or similar ERP systems. /liliProficient in Microsoft Office Suite (Word, Excel, Outlook). /li /ulstrongSoft Skills /strong:ulliExcellent organizational and multitasking abilities. /liliStrong communication and interpersonal skills. /liliAbility to work independently and as part of a team. /liliAttention to detail and accuracy in data entry. /li /ulstrongYou must live in Almere region /strongstrongCandidates who are living abroad will not be considered /strongH3Benefits /H3ulliThe salary is between EUR 2800 - 3500 per month gross , based on full time. Please note: the salary is depending on work experience and education. /liliThis job can be done between 32 hours and 40 hours. /lilistrong100% Office-based role (with potential occasional travel to customer sites and/ or company events). /strong /liliTravel costs 100% reimbursed /liliAn informal corporate culture with room for personal initiative and ideas. /liliShort lines of communication fostering a strong team feeling. /liliDaily team lunches to strengthen team bonding. /liliThe contract will be via Undutchables, depending on the performance, the contract will be extended /li /ulbr /H3Application Procedure /h3If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our a privacy commitment /a and a terms and conditions /a. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, a click here /a to read more.