Functieomschrijving

For an international company in the industrial B2B sector in the Netherlands, we are looking for a Customer Relationship Manager. In this role, you manage customer relationships, order processes and internal coordination within the industrial sector in the Netherlands. pbClient Details /b /p The client is an international organisation operating in the industrial B2B sector, based in the Netherlands. They work in a fast-paced industrial environment where customer experience, quality and collaboration are key. pbDescription /b /p ul liBuild and maintain strong, long-term customer relationships /li liAct as a trusted advisor for your portfolio of clients /li liManage RFQs, purchase orders, and order processing activities /li liHandle post-order activities such as changes, expedites, and issue resolution /li liProactively identify and resolve order or delivery challenges /li liCollaborate closely with Sales, Operations, Supply Chain, and Quality /li liEnsure accurate pricing, terms, and delivery timelines /li liProvide clear and professional communication via phone, email, and chat /li /ul pbProfile /b /p ul li2-5 years of experience in a B2B customer service or similar role /li liStrong communication skills (English required; additional languages are a plus) /li liExperience with ERP systems and CRM tools (e.g. Salesforce) /li liExcellent organizational and prioritization skills /li liA proactive, solution-oriented mindset /li liFluent English, Dutch is a pré /li liLiving in the area of Alphen ad Rijn /li /ul pbJob Offer /b /p ul liA dynamic role in an international and fast-growing environment /li liOpportunities for personal and professional development /li liA collaborative team culture with short communication lines /li liThe chance to make a real impact on customer experience /li /ul