Functieomschrijving

As a Customer Operations Coordinator, you’ll be responsible for managing daily order flows, stock monitoring, and information accuracy within a fast-paced international environment. You act as the key contact point between suppliers, transport partners, and internal departments, ensuring that orders are processed smoothly and deliveries happen according to plan.br /You’ll work primarily with data and systems, ensuring that all operational processes run smoothly and accurately. This role focuses on structured, detail-oriented, and proactive operational coordination, rather than commercial sales or logistics planning.This is a full-time, office-based position, offering the opportunity to be part of a dedicated and supportive operations team with a shared goal: excellence in service delivery.br /br /strongYour responsibilities include: /strongbr /ulliActing as the main operational contact between clients, suppliers, and transport partners /liliManaging and processing daily orders in a real-time system /liliMonitoring stock levels and ensuring product availability and accuracy /liliDetecting and resolving potential issues proactively (e.g., delayed shipments, order discrepancies) /liliCollaborating with quality control, warehouse, and planning teams to ensure smooth execution /liliMaintaining precise order documentation and data integrity across systems /liliSupporting process improvement initiatives and contributing to team efficiency /liliStrong communicator with a direct and clear communication style /lilistrongFully on site. Shift work and occasionally working weekend shifts (approximately every 5–6 weeks, compensated with time off) /strong /li /ulH3Requirements /H3ulliExperience in a structured administrative or customer operations environment (e.g., order management, back office, insurance, customer support, or similar) /liliStrong affinity with systems, processes, and accurate data handling /liliLanguages:strong German (B2-C1) /strong and English. /liliAdvanced computer literacy, particularly with Excel and ERP systems /liliHighly accurate, detail-oriented, and methodical in your work /liliAnalytical and solution-oriented mindset /liliStrong communicator - professional, calm, and clear under pressure /liliEnjoys working with structured processes, routines, and data-driven tasks, focusing on operational coordination and administrative excellence. /liliReliable team player with a proactive attitude /lilistrongOwn transport is required due to limited access by public transport /strong /li /ulbr /You will thrive in this role if you are highly organized, detail-oriented, and enjoy working with structured processes and data. You take pride in accuracy, can make quick, informed decisions, and are comfortable working independently while collaborating effectively with your team. This position is ideal for professionals who enjoy operational coordination and ensuring smooth, reliable workflows.br /br /If you see yourself in this role and are excited to make an impact, we welcome your application.H3Benefits /H3ulliSalary: depending on experience and language skills /liliHoliday allowance: 8% of annual salary /liliVacation days: 26 per year /liliPension plan: Company contribution included /liliTraining: Opportunities for professional and language development /liliWeekend shifts: Occasionally required, compensated with time off /liliTravel reimbursement: Provided according to company policy /liliWork environment: Office-based, collaborative team culture, modern systems, and direct communication lines /li /ulH3Application Procedure /h3If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our a privacy commitment /a and a terms and conditions /a. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, a click here /a to read more.