Functieomschrijving

This position combines strongoperational customer service /strong (order entry, logistics, complaint handling) with strongrelationship management and client communication /strong, making it ideal for someone who enjoys both administrative precision and customer interaction.strongKey Responsibilities /strongulliHandle incoming product orders, service requests, and complaints, ensuring timely and accurate processing. /liliBuild and maintain strong relationships with key clients, especially in Germany. /liliCoordinate with logistics and warehouse partners to manage deliveries and documentation. /liliMaintain accurate records of orders, invoices, and customer correspondence in compliance with internal quality and regulatory procedures. /liliCollaborate closely with Sales, Quality, and Regulatory teams to ensure smooth and compliant customer operations. /liliSupport continuous improvement of internal processes and CRM data quality. /li /ulbr /H3Requirements /H3strongWho You Are /strongulliYou speak German C2 with excellent English communication skills. /lili2–5 years of experience in customer care, account management, or order management, ideally in a strongregulated industry /strong such as strongmedical devices, pharma, or biotechnology /strong. /liliStrong analytical and organizational skills, with attention to detail. /liliAble to build trust and manage relationships with clients professionally and empathetically. /liliExperience working with German clients or within the German market is preferred. /liliProactive, structured, and confident handling multiple priorities in a high-standard environment. /lili Living within commutable distance from Amersfoort (strongemwithin 30 minutes) /em /strong and willing and able to travel to the Amersfoort office daily; /lili Valid work permit for the Netherlands; /li /ulbr /H3Benefits /H3ulliInitially office-based, with the option to work from home 1 day per week after the onboarding period. /lili25 holidays per year (based on full-time); /liliCompensated travel expenses; /liliPension plan from day 1; /li /ulH3Application Procedure /h3If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our a privacy commitment /a and a terms and conditions /a. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, a click here /a to read more.