Functieomschrijving

You'll be the primary contact and service provider for clients and their customers, ensuring quality operational services are delivered to all business partners and associates.br /Customer Servicebr /To answer customer service queries and record insurance information from customers, insurance brokers and insurance companiesbr /To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ documentbr /To ensure that all information provided is verified and recorded accurately within the internal systembr /To maintain an effective working relationship with Lessors, Customers’ Insurance Brokers/Companies and Suppliers, providing the highest standards in customer service at all timesbr /To deal with all correspondence within agreed time scales, ensuring that our client’s insurance criteria is metbr /To support our clients/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing the company or its business partnersbr /To ensure that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any timebr /To be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met, if not exceededbr /To be able to deal with any complaint/expression of dissatisfaction made within agreed steps as set out within the complaints handling policybr /To liaise with the senior management team regarding any issues which may arisebr /To support fellow team members to ensure that business as usual is maintainedbr /To act as mentor/buddy to less experienced staff to ensure that they reach the required standardbr /To adhere to the ‘Best Practice’ document at all timesbr /To carry out any additional duties which the company may require from time to timebr /Claimsbr /Obtain an appropriate statement according to the value and type of loss from the parties reporting the claimbr /Investigate and gather all necessary documentation/evidence required to verify the lossbr /Determine types of lossbr /Evaluate coverage in placebr /Estimate amount of loss or damage and set reserve; revise as needed throughout the investigationbr /Enter information into the claims system after obtaining pertinent facts regarding the lossbr /Notify insurer of claims outside the delegated limit of authoritybr /Proactively chase outstanding information/documents in accordance with agreed standardsbr /Notify customers of any delays with their claimsbr /Notify insurers immediately of any claim with questionable coverage for their evaluationbr /Investigate potential subrogation, contribution, recovery and salvagebr /Arrange for damaged equipment to be inspected and cause of loss ascertainedbr /Arrange for repair or replacement of the equipment with an approved supplierbr /Review all documents and facts to determine the type of settlementbr /Instruct an outside adjuster if the claim is over the limit of authoritybr /Comply with recommendations made by insurers and/or internal auditorsbr /Ensure that complaints are handled in accordance with FCA and insurers’ guidelinesbr /Prepare and issue paymentsH3Requirements /H3C2 GERMAN LEVELAbility to work as part of a team and on an individual basisCustomer Service orientatedGood Communication SkillsGood Interpersonal SkillsFlexibleSelf-motivatedConscientiousAttention to detailOrganisedConflict resolution skillsProblem solving skillsPrevious claims experience (advantageous)Experience of complaint handlingEducated to an acceptable level country specificH3Benefits /H3ulliFull-time role (37,5 hours a week) /liliPension Scheme with 5% employer/employee contributions /lili8% holiday allowance /liliQuarterly performance bonus (not fixed) /liliNS Flex Card - 100% travel reimbursement /lili25 days annual leave /liliHybrid Working Policy – 3 days in the office (after training) /lili2 events a year in UK /liliTraining and Development opportunities  /li /ulH3Application Procedure /h3If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our a privacy commitment /a and a terms and conditions /a. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, a click here /a to read more.