Functieomschrijving

You'll be the primary contact and service provider for clients and their customers. Ensuring quality operational services are delivered to all business partners and associates.br /strongCustomer Service /strongbr /ulliTo answer customer service queries and record insurance information from customers, insurance brokers and insurance companies /liliTo manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document /liliTo ensure that all information provided is verified and recorded accurately within the Acquis system /liliTo maintain an effective working relationship with Lessors, Customer’s Insurance Brokers/Companies and Suppliers providing the highest standards in customer service at all times /liliTo deal with all correspondence within agreed time scales ensuring that our client’s insurance criteria is met /liliTo support our client/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing Acquis Insurance Management or its business partners /liliTo ensure that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any time /liliTo be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met if not exceeded /liliTo be able to deal with any complaint/expression of dissatisfaction made within agreed steps as set out with our complaints handling policy /liliTo Liaise with the senior management team regarding any issues which may arise /liliTo support fellow team members to ensure that business as usual is maintained /liliTo act as mentor/buddy to less experienced staff to ensure that they reach the required standard /liliTo adhere to the ‘Best Practice’ document at all times /liliTo carry out any additional duties which the company may require from time to time /li /ulstrongClaims /strongbr /ulliObtain an appropriate statement according to the value and type of loss from the parties reporting the claim /liliInvestigate and gather all necessary documentation/evidence required to verify the loss /liliDetermine types of loss /liliEvaluate coverage in place /liliEstimate amount of loss or damage and set reserve: revise as needed throughout the investigation /liliEnter information into the claims system after obtaining pertinent facts regarding the loss /liliNotify insurer of claims outside the delegated limit of authority /liliProactively chase outstanding information/documents in accordance with agreed standards /liliNotify customers of any delays with their claims /liliNotify insurers immediately of any claim with questionable coverage, for their evaluation /liliInvestigate potential subrogation, contribution, recovery and salvage /liliArrange for damaged equipment to be inspected and cause of loss ascertained. /liliArrange for repair or replacement of the equipment with an approved supplier /liliReview all documents and facts to determine the type of settlement /liliInstruct an outside adjuster if the claim is over the limit of authority /liliComply with recommendations made by insurer, and/or internal auditors /liliEnsure that complaints are handled in accordance with FCA and insurers guidelines /liliPrepare and issue payments /li /ulRequirements br /ulliAbility to work as part of a team and on an individual basis /liliCustomer Service orientated /liliGood Communication Skills /liliGood Interpersonal Skills /liliFlexible /liliSelf-motivated /liliConscientious /liliAttention to detail /liliOrganised /liliConflict resolution skills /liliProblem solving skills /liliPrevious claims experience (advantageous) /liliExperience of complaint handling /liliEducated to an acceptable level country specific /li /ulBenefits ulliFull-time role (37,5 hours a week) /liliPension Scheme with 5% employer/employee contributions /lili8% holiday allowance /liliQuarterly performance bonus (not fixed) /liliNS Flex Card - 100% travel reimbursement /lili25 days annual leave /liliHybrid Working Policy – 3 days in the office (after training) /lili2 events a year in UK /liliTraining and Development opportunities /li /ulApplication Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.